Casinomy Terms & Conditions — In Plain English All Clear

These terms and conditions apply to all services, games, bonuses, and transactions on the Casinomy platform. By registering on Casinomy or using any of our services, you are deemed to have accepted these terms.

Casinomy operates under an international gaming license. Our services are intended solely for residents of regions where online gaming is legally permitted. Accounts may be suspended if accessed from any restricted jurisdiction.

• Where these terms exist in both English and Bengali, the English version shall prevail in the event of any legal dispute.
• Casinomy may update these Terms & Conditions at any time — continuing to use the platform after any changes constitutes acceptance of the updated terms.
• If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.

To open a valid account on Casinomy, you are required to provide accurate and complete information. Providing false or misleading details may result in your account being suspended or closed at any time.

• Only one account per person is permitted — multiple accounts are strictly prohibited.
• Your account is for personal use only — sharing or lending it to anyone else is not permitted.
• The email address and phone number provided at registration must always be active and belong to you personally.
• For KYC (Know Your Customer) verification, you may be asked to provide a National ID or passport along with proof of address.

You must be at least 18 years old to play on Casinomy. Registering as a minor, or helping a minor register, is strictly prohibited and may result in legal action.

Casinomy may request a National ID or birth certificate at any time to verify your age. Withdrawal access will remain restricted until age verification is complete.

By making a deposit on Casinomy, you confirm that the funds used come entirely from a legitimate source. Casinomy is legally obligated to report any suspicion of money laundering or illegal activity to the relevant authorities.

• Minimum deposit amounts vary by payment method — log in to the platform to check the details.
• Withdrawal requests are typically processed within 1–72 hours.
• Withdrawals are processed via the same method used for the deposit — a different method may require additional verification.
• Bonus funds cannot be withdrawn directly — withdrawals are only available after wagering requirements have been met.
• Casinomy reserves the right to reclaim any funds credited to an account in error due to a technical fault or system glitch.

Casinomy offers a variety of bonuses — including welcome bonuses, reload bonuses, free spins, and cashback. Each bonus has its own specific terms, which are clearly stated in the offer details.

• To claim a bonus, you must meet the specific wagering requirements attached to each offer.
• Each person, household, address, or IP address is eligible for the welcome bonus once only.
• Bets placed with bonus funds may be subject to a maximum stake limit — check the individual offer for details.
• Casinomy reserves the right to void bonuses and confiscate any associated winnings if bonus abuse is detected.
• Bonus offers have a set expiry date — any bonus not used within the valid period will be forfeited.

All games on Casinomy are conducted fairly and transparently. Our RNG (Random Number Generator) is certified by an independent third party, ensuring that game outcomes are completely unbiased and never predetermined.

• Game results are final — no outcome will be altered except in the case of a technical error.
• Casinomy reserves the right to void any abnormally large win resulting from a software bug or technical error.
• If your internet connection drops, the result of any active game is saved on our servers and will be available once you reconnect.
• In Live Casino games, the dealer's decision is final.

The following activities are strictly prohibited on Casinomy and may result in account closure and forfeiture of funds:

• Using any software, bot, script, or automated method to play games.
• Manipulating, cheating, or exploiting any vulnerabilities in the system.
• Using two or more accounts simultaneously to earn bonuses.
• Harassing or engaging in offensive behavior toward other players.
• Attempting to hack or breach the security of Casinomy's systems.
• Money laundering or transactions involving illegal funds.

Casinomy reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• In the event of a breach of these Terms & Conditions.
• Where registration has been completed using false information.
• Where there is reasonable suspicion that the account holder is underage.
• When directed by a legal or regulatory authority.

You may also close your account at any time by contacting our support team. Please withdraw any verified balance before requesting closure.

Casinomy treats the security of your personal information as a top priority. Any data we collect is used solely for service delivery, verification, and compliance with legal obligations.

• Your personal information is never sold to third parties.
• All data is secured with SSL encryption.
• For more information, visit our Privacy Policy Read.

Casinomy provides its gaming services on an "as is" basis. Casinomy is not liable for:

• Losses or game interruptions caused by a loss of internet connectivity.
• Any degraded experience resulting from software issues on your device.
• Delays or errors caused by third-party payment gateways.
• Financial losses resulting from gaming — games are for entertainment, not a source of income.

Casinomy reserves the right to modify, update, or remove any part of these Terms & Conditions at any time. Active members will be notified of significant changes via email or in-app notification.

Continued use of our services after updated terms have been published constitutes acceptance of the new terms. We recommend checking this page regularly.

If you have any questions or complaints regarding these terms and conditions, please contact the Casinomy support team. Our Bengali-speaking support staff are available 24/7.

• Email: support@casinomy.app
• Live Chat: Log in to the platform and chat with us directly
• Complaints are typically responded to within 24 hours

For responsible gaming support, please contact our Responsible Gaming View the page.